Thank you for choosing INSPECT LEISURE LLC. We are committed to providing our customers with high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return or refund, provided that your request meets the conditions outlined in this policy.
Before submitting a return request, please carefully read the following terms and conditions.
I. Return Policy
We accept eligible return requests.
Customers may request a return within 30 calendar days from the date of receipt of the item(s).
Returned items must meet the following conditions:
The item remains in its original condition;
The item has not been used, installed, or damaged;
The item and all accessories are complete and intact;
The original packaging is retained (where applicable);
The item remains in a resalable condition;
Valid order information or proof of purchase is provided.
Items returned without prior authorization may not be eligible for a refund.
II. Non-Returnable Items/Situations
The following situations do not qualify for a return:
- Used Items
Items that have been used, installed, disassembled, modified, or show signs of human-induced damage. - Items Not in Resalable Condition
Including, but not limited to:
Items with obvious surface wear or abrasion;
Items missing their original packaging;
Items missing accessories;
Items with human-induced stains or contamination;
Items with removed or damaged labels/tags;
Items that cannot be restored to a brand-new, sellable condition. - Expiration of Return Period
Return requests submitted more than 30 days after the date of receipt. - Items Not Sold by This Store
Items for which an order number or proof of purchase record cannot be provided.
III. Returns Due to Quality Issues
In the event of any of the following situations:
Receipt of an incorrect item;
Item damaged during shipping;
Item contains manufacturing defects;
Item is not functioning properly;
Item differs significantly from the order description;
Please contact us within 7 days of receiving the item and provide:
Your Order Number;
A description of the issue;
Photographic or video evidence of the item/issue.
Once the issue has been reviewed and confirmed as a quality-related defect:
The customer will not be responsible for return shipping costs;
INSPECT LEISURE LLC will cover reasonable return shipping costs;
The customer may receive a full refund or a replacement item (subject to stock availability).
IV. Returns for Non-Quality Issues
If you request a return for any of the following reasons:
Dislike of the product;
Purchased the wrong item;
Incorrect size or specifications selected;
Changed your mind about the purchase;
Other reasons unrelated to product quality;
You may request a return, provided that the return conditions stipulated in this policy are met.
Shipping Cost Responsibility
For returns unrelated to product quality:
The buyer is solely responsible for the return shipping costs.
Any shipping fees incurred on the original order (if applicable) are generally non-refundable.
The refund amount will be calculated based on the actual amount paid.
V. Return Request Process
To request a return, please follow these steps:
Step 1: Contact Customer Service
Please contact our Customer Service team to submit your return request and provide the following information:
Order number;
Purchaser’s name;
Contact email address;
Reason for the return;
Photos of the product (if applicable).
Step 2: Wait for Review
Our Customer Service team will review your request within 1–3 business days.
Once your request is approved, we will provide you with return instructions.
Step 3: Return the Product
Please return the product in accordance with the return requirements provided by Customer Service.
We recommend retaining the shipping tracking number to monitor the delivery status.
VI. Return Address
Once approved, please ship the returned product to the following address:
129 PINE TREE ST, HOLLISTER, MO 65672
Please do not return products without prior authorization; doing so may delay or affect the processing of your refund.
VII. Refund Policy
Once we have received and inspected the returned product, we will notify you of the outcome of the refund review.
If the return meets the refund criteria:
Refund Timeline
After receiving and completing the inspection of the returned product,
We will issue the refund to your original payment method within 3–5 business days.
The refund will be credited back to your original payment account, including:
Credit cards
Debit cards
Other original payment channels
The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank or payment institution.
VIII. Partial Refund Scenarios
A partial refund may be issued in the following situations:
The product shows minor signs of use;
The product is missing non-essential accessories;
The product packaging is significantly damaged;
The product’s value has depreciated due to reasons attributable to the customer. The specific refund amount will be determined based on an assessment of the actual circumstances.
IX. Order Cancellation Policy
Once an order has been submitted, we will process it as quickly as possible.
Orders Not Yet Shipped
Before the order has been shipped:
Customers may contact Customer Service to request an order cancellation and receive a full refund.
Orders Already Shipped
Once an order has been shipped, it cannot be directly cancelled.
After receiving the merchandise, customers may request a return in accordance with this Return Policy.
X. Refusal of Delivery
Refusing to accept a package without prior notification may result in additional logistics fees.
Any shipping, return, or storage fees incurred as a result of the customer’s refusal to accept delivery may be deducted from the refund amount.